// Reading, MA — Est. 2024
Your New IT Department
We support, secure and automate your business.
We support, secure and automate your business.
An employee can't log in and it kills half a day. Something breaks and nobody owns it. You're not sure who has access to what — or what's even backed up.
Most IT providers either charge enterprise prices for mediocre service, or offer cheap contracts backed by offshore helpdesks that don't know your name. You end up managing IT instead of running your business.
No hiring. No juggling vendors. No figuring out tools. No escalation chains. We own your entire technology stack — and you stop thinking about it entirely.
Real humans, real answers. Reach us by phone, text, or email — no ticket queues that vanish, no overseas call centers reading from a script.
Most breaches aren't sophisticated — they exploit basics that nobody fixed. We close the gaps, watch for threats, and respond before something becomes a crisis.
We write code to automate your business. From rebuilding your website to wiring together a workflow you've wanted for years — we build it.
30 minutes. We learn your business, your stack, and what's keeping you up at night. If we're not the right fit, we'll tell you.
We map every device, account, cloud service, and vendor. You'll finally know exactly what you have — and what's been quietly broken.
We set everything up. Security policies, monitoring, backups. Your team gets a line to us — and IT stops being their problem.
We handle everything from here. Monthly reports show you what's happening. Regular reviews keep your IT on track.
Sam is the platform we built to run Pink Duck — and the reason we're faster, more consistent, and better informed than a team of humans working off spreadsheets and ticket queues.
Most MSP tools are a patchwork of disconnected SaaS products. Sam is a single system: tickets come in by phone, text, or email; security events get triaged automatically; backups run without anyone thinking about them; compliance reports write themselves. Nothing falls through the cracks because there are no cracks.
If you're an MSP, you can license Sam independently — without Pink Duck's managed services. Reach out to learn more.
Phone, text, and email all feed into a single queue. Sam triages, assigns, and summarizes every ticket with AI.
Built-in AI security operations center surfaces real threats from the noise — automatically, around the clock.
Daily differential backups to S3 across Microsoft 365, Google Workspace, and Windows endpoints.
All 18 CIS Controls tracked out of the box. Custom policies, audit logs, and auto-generated compliance reports.
Monthly PDF reports with AI-generated summaries give clients and leadership a clear picture of their environment.
RMM, M365, Google Workspace, Ramp, Cloudflare, AWS — connected natively without cobbled-together middleware.
Our founder spent years as a government hacker — building the offensive tools used to test the defenses of critical infrastructure — and contributed to MITRE ATT&CK, the framework that security teams in 180+ countries use to understand how attacks actually work.
That's not a credential we hang on the wall. It's how we approach every client: not checking boxes, but closing the gaps that attackers actually use.
Less than one day of downtime pays for a full month. Less than one hour of an internal IT hire covers your whole team. One flat rate. No surprises.
Every client gets access to our engineers for custom work — the automation you've been meaning to build, the integration that would save your team hours a week. At a rate that makes it worth doing.
Limited spots each quarter. Let's talk before the next one's gone.